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Payment Security We take the security of our website and of your transactions extremely seriously. We encrypt all traffic involving personal data with industry-standard SSL certificates and we are also PCI compliant - meaning that we follow all current data security standards and undergo weekly scans monitoring our security status. Additionally, we do not store any card details at all, all payments are handled using a system of Tokenisation which is an industry-standard method of secure payment handling. When you place an order with us payment is either handled via your Paypal account or if you choose to pay by credit/debit card we create a 'Token' with your payment details which is stored by the Bank payment gateway. When you return to make a purchase it basically reactivates the 'Token' so no details need to be entered again and those details are not stored by us. Shipping FAQs Free Shipping: We offer free postage on orders over £50.00 to the UK sent via Royal Mail.To qualify for free postage the order must be sent as one package. Therefore, all items must be in stock or you should be happy to wait until all items become available to ship so they can be sent as one package. Downloads and Gift Vouchers do not count towards free shipping. Please note that Pre-Orders do not count towards free shipping as their release dates are liable to fluctuate.
Stock Status If your order contains items that have different estimated shipping dates (for example, ‘available to pre-order’, ‘in stock’, ‘available to ship in 1-3 days’) you will be given an option either to wait for everything to become available to ship in one package, or to ship each item as soon as it becomes available. Stock arrives at the office throughout the day so the stock status of items on the website can change several times a day. Important Note: all items that are not currently displaying as In Stock need to be ordered in from our suppliers and the estimated shipping dates are only an indication of when we expect those items to come into stock. If there are any unforeseen issues with availability we will notify you immediately. Premium Packaging At checkout you are able to select a premium packaging option for a fee of £1.50. We pack all of our orders using appropriate packaging, however when you pick this option we use a wider cruciform offering additional protection if you have a particularly heavy-handed postman. UK and International Shipping Options We offer two services: 1.
First Class Royal Mail - for UK and for International orders: The package will be delivered by your national postal service. Royal Mail sets limits on the weight of packages, so if the order becomes too heavy to ship in one package the order will be split into two or more packages. The packages will be marked accordingly, for example, if an order has to be sent over two packages the packages would be labelled ‘1 of 2’ and ‘2 of 2’.
Parcelforce tracked courier service: This comprises a flat box fee for UK (and some European countries), and a sliding scale based on weight for other countries. Parcelforce is a Monday - Friday service. Packages sent via Parcelforce can be tracked here: Parcelforce can only ship to PO boxes in certain countries, details can be found once you have made your country selection at checkout.
Once you have added items to your crate you can select your country and choose either to send everything in one package or to ship as soon as the items become available. At this point the total given is a guide to the cost and more shipping configurations are available once you have logged in and proceeded to checkout. At the checkout you will still be able to add or take away items from the crate and change/compare your shipping options.
Pre-orders are treated as separate packages to items that are either in stock or available to order. If pre-orders share the same release date then they can be ordered and shipped together. However pre-order release dates are liable to change, if you have ordered two pre-orders with the same date to ship together and then one release date gets pushed back, we will ship the available pre-order straight away and the second pre-order as soon as it becomes available with no extra shipping charge. If you choose to ship your order across more than one package you can select the Royal Mail service for one package and Parcelforce courier for the other.
Exceptions:. if an individual item weighs more than 2kg and you are outside of the UK the package must be sent via courier as Royal Mail sets a 2kg limit on packages. Royal Mail covers postage all countries, however Parcelforce is not available in every country. Missing Packages If an order does not arrive, we can issue a replacement package. In the UK we consider a package to be missing after 15 working days. Most international orders are considered missing after 25 working days with the exception of France, South America and Africa - packages to these destinations are considered missing after 60 working days.
Before we can issue a replacement, customers must have checked with their local depot/sorting office to see if their package is awaiting pick up. If we think there is an issue with the shipping address, or that packages are being stolen in the post, we reserve the right to refuse future orders to these addresses. Insurance We automatically add an insurance supplement to orders over £30.
Orders between £30 - £49.99 are charged a 60p insurance supplement. Orders over £50 are charged a £3 insurance supplement. Returned Packages If a package is returned to us because of an incomplete address, or because it was not collected from a local depot, we will have to charge you again in order to re-send it.
We will get in touch with you before any package is re-sent. Delivery Times The delivery times below are estimates. A lot depends on the efficiency of your local post service. Royal Mail: UK (inc. Northern Ireland): 1 - 2 working days Western Europe: 3 - 5 working days Eastern Europe: 5 - 12 working days Rest of World: 5 - 10 working days Courier: UK (inc.
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Northern Ireland): 1 working day except for highlands of Scotland and parts of Scotland, please get in touch for further information. Western Europe: 2-3 working days for most countries but takes longer shipping to Finland, Greece, Italy, Norway, Portugal and Sweden. Eastern Europe: 3-6 working days for most countries but can take up to 7 days for other countries, please get in touch for further information.
Rest of World: 2-7 working days for most countries, please get in touch for further information Please note shipping times can vary within a country depending on the area - for further information please get in touch. Please note that the estimated shipping times above can be affected by circumstances beyond our control such as bad weather, delays at customs, busy times of year etc. Contact Us If you require further information or assistance then please. Stock Status Physical Products have different types of stock availability, for example: In Stock (Ready to ship) Pre-Order with estimated shipping dates Available to Order (Estimated shipping between 1-3 working days) Available to Order (Estimated shipping between 3-7 working days) Available to Order (Estimated shipping between 7-14 working days) If your order contains items that have different estimated shipping dates you will be given an option either to wait for everything to become available to ship in one package, or to ship each item as soon as it becomes available. Stock arrives at the office throughout the day so the stock status of items on the website can change several times a day.
Important Note: all items that are not currently displaying as In Stock need to be ordered in from our suppliers and the estimated shipping dates are only an indication of when we expect those items to come into stock. If there are any unforeseen issues with availability we will notify you immediately. Terms & Conditions TERMS & CONDITIONS OF WEBSITE USE AND SUPPLY PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE TERMS OF WEBSITE USE This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website (our site), whether as a guest or a registered user. Use of our site includes but is not limited to accessing, browsing, purchasing from or registering to use our site. Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.
By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, please do not use our site. OTHER APPLICABLE TERMS These terms of use refer to the following additional terms, which also apply to your use of our site:. Our Privacy Policy (www.boomkat.com/privacy), which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. Our Cookie Policy (www.boomkat.com/privacy) which sets out information about the use of cookies on our site.
If you purchase goods or non-physical copies of recordings from our site, our Terms and Conditions of Supply (see below) will apply to the sales. INFORMATION ABOUT US Boomkat.com is a site operated by Boomkat Limited ('We', “Us”, “Our”). We are registered in England and Wales under company number 5725006. Both our registered office address and trading address is at 2nd Floor Swan Building, 20 Swan Street, Manchester, M4 5JM. Our VAT number is GB 693 0821 25, and for Boomkat Digital Limited is GB 884 6350 90 We are a limited company. CHANGES TO THESE TERMS We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.
CHANGES TO OUR SITE We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions. ACCESSING OUR SITE Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.
Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. REGISTRATION When purchasing goods from Us or using the Service which is provided by Boomkat Digital Limited (“Digital”) you will be given the option to register by providing us with certain information including a member (user) name, a password and a valid email address ('Registration Data'). If you take up this option you agree to provide accurate Registration Data and to update your Registration Data as necessary to keep it accurate.
We and Digital will keep and use your Registration Data in accordance with our Privacy Policy (www.boomkat.com/privacy) which forms part of these Conditions. You agree that you will not allow others to use your username, password and/or account and you are solely responsible for maintaining the confidentiality and security of your account. You agree to notify Us at contact@boomkat.com immediately of any unauthorised use of your password and/or account. Neither Us nor Digital shall be responsible for any losses arising out of the unauthorised use of your Registration Data and/or account and you agree to indemnify and hold harmless Us, Digital, their officers, partners, parents, subsidiaries, agents, affiliates and/or licensors, as applicable, for any improper, unauthorised or illegal uses of the same.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. INTELLECTUAL PROPERTY RIGHTS We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it (with the exception of those relating to the Service which are the property of Digital). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. The Service may be protected under patent law and may be the subject of issued patents and/or pending patent applications. Non-physical copies of recordings may not be reproduced, duplicated, copied, sold, broadcast, downloaded, transmitted, adapted or otherwise exploited for any commercial purpose without the express prior written consent of Digital.
NO RELIANCE ON INFORMATION The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. LIMITATION OF OUR LIABILITY Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:. use of, or inability to use, our site; or. use of or reliance on any content displayed on our site. If you are a business user, please note that in particular, we will not be liable for:. loss of profits, sales, business, or revenue;. business interruption;.
loss of anticipated savings;. loss of business opportunity, goodwill or reputation; or. any indirect or consequential loss or damage. If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and Conditions of Supply (set out below).
VIRUSES We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site.
You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.
We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. If you wish to make any use of content on our site other than that set out above, please contact us at contact@boomkat.com THIRD PARTY LINKS AND RESOURCES IN OUR SITE Our site may present links to third party websites not owned or operated by Us or Digital. These links are provided for your information only. Neither We nor Digital are responsible for the availability of these sites or their contents. We have no control over the contents of those sites or resources and You agree that neither We nor Digital are responsible nor liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any content of any such site or goods or services available through any such site.
TRADE MARKS 'BOOMKAT' is a Community Trade Mark CONTACT US To contact us, please email contact@boomkat.com TERMS AND CONDITIONS OF SUPPLY 1. ACCEPTANCE OF TERMS AND CONDITIONS By placing an order on our site you accept these terms and conditions ('the Conditions'). Each of Us and Digital (as the case may be) reserve the right to make changes to the Conditions relevant to them at any time and you will be subject to the relevant Conditions as published on the Website at the time you place your order.
For the avoidance of doubt in respect of Digital the Conditions applicable below constitute a legal contract between you and Digital governing your use of Digital's online music download sales service ('the Service”). PROVISIONS APPLICABLE TO SALES OF PHYSICAL GOODS BY US 2. CONTRACT 2.1 Our shopping pages will guide you through the steps you need to take to place an order with us.
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. 2.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 2.3 2.3 We will confirm our acceptance to you by sending you an e-mail that confirms that the goods you have ordered (“the Goods”) have been dispatched. The Contract between us will only be formed when we send you the Dispatch Confirmation. 2.4 If we are unable to supply you with the Goods, for example because the Goods are not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in clause 3, we will inform you of this by e-mail and we will not process your order.
If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible. 3. PRICING & DELIVERY CHARGES 3.1 The prices of goods will be as quoted on our site at the time you submit your order. We use our best efforts to ensure that the prices of goods are correct at the time when the relevant information was entered onto the system. However please see clause 3.5 for what happens if we discover an error in the price of goods. 3.2 Prices for our goods may change from time to time, but changes will not affect any order you have already placed. 3.3 The price of goods includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. 3.4 The price of goods does not include delivery charges.
Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges and options please add items to your crate, choose the shipping destination and delivery service you would like to use and a shipping cost will be displayed. 3.5 Our site contains a large number of goods.
It is always possible that, despite our best efforts, some of the goods on our site may be incorrectly priced. If we discover an error in the price of the Goods we will contact you to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order.
We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Goods to you at the incorrect (lower) price. AVAILABILITY All orders are subject to availability. YOUR RIGHT TO CANCEL THE CONTRACT 5.1 You may cancel your contract with us for goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods.
You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. 5.2 You cannot cancel your contract if the goods you have ordered are newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you 5.3 To cancel your contract you must notify us in writing 5.4 If you have received the goods before you cancel your contract then unless, under clause 5.2 you do not have a right to cancel, you must send the goods back to our contact address at your own cost and risk.
5.5 If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. 5.6 On receipt of the returned goods we will refund you the amount charged for the goods in question (excluding delivery charges) within 30 days 6. OUR RIGHT TO CANCEL THE CONTRACT 6.1 We reserve the right to cancel the contract between us if: 6.1.1 we have insufficient stock to deliver the goods you have ordered 6.1.2 we do not deliver to your area; Or 6.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers 6.2 If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from your credit card or paypal as soon as possible but in any event within 30 days of your order.
We will not be obliged to offer any additional compensation for disappointment suffered. 7 DELIVERY OF GOODS TO YOU 7.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. 7.2 Delivery will be made as soon as possible after your order is accepted 7.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
LIABILITY 8.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question. 8.2 If you do not receive the goods ordered within 30 days of the date of the Dispatch Confirmation we shall have no liability to you unless you notify us in writing at our contact address.
Please do this within 2 weeks after this 30 day period expires. 8.3 If you notify a problem to us under clauses 8.1 or 8.2 above, our only obligation will be, at your option: 1. To make good any shortage or non-delivery; 2. To replace or repair any goods that are damaged or defective; or 3. To refund to you the amount paid by you for the goods in question in whatever way we choose. 8.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 8.3.3 above. 8.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.
The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. 8.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. DUTIES AND TAXES If you order goods for delivery overseas from our site you will be responsible for any import duties and taxes. PROVISIONS APPLICABLE TO THE SERVICE AS OPERATED BY DIGITAL 11.
THE SERVICE (a) The Service allows you to listen to Clips (as defined below) and buy non-physical digital sound recordings, artwork and information relating to such sound recordings, and other content (collectively, 'Music Content'). MUSIC CONTENT (a) RIGHTS GRANTED: Upon payment for the Music Content, Digital grant you a non-exclusive, non-transferable right to use the Music Content only for your personal, non-commercial, entertainment use subject to this agreement. (b) RESTRICTIONS TO RIGHTS GRANTED: The Music Content is owned by Digital, its business partners, affiliates and/or licensors, as applicable. You must comply with all applicable copyright and other laws in your use of the Music Content.
Except as set out in clause 11 (a) above you may not or allow others to redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, sub-licence or otherwise transfer or use the Music Content. Digital does not grant you any synchronisation, public performance, promotional use, commercial sale, re-sale, reproduction or distribution rights for the Music Content. You agree to advise Digital promptly of any such unauthorised use(s). USE OF THE SERVICE: (a ) USE OF MUSIC CONTENT: You agree that the content rights holders that license their musical or other content to Digital for use in the Service are intended third-party beneficiaries under these Conditions with the right to enforce the provisions that directly concern their content. You understand that your use of the Music Content is subject to the Usage Rules discussed below. (b) SOFTWARE: All software made available by Digital on or through the Service is protected by intellectual property laws and your use of it is governed by these conditions as well as any applicable end-user licence agreements. (c) USAGE RULES: Your access to and/or use of any Music Content will be limited by the rules assigned to the Music Content by Digital ('Usage Rules') and described in this section.
You may not attempt (or support others' attempts) to circumvent, reverse engineer, decrypt, or otherwise alter or interfere with any Usage Rules or Music Content. Digital reserves the right to modify the Usage Rules at any time and your continued use of the Service after each such modification shall be deemed acceptance of any such modification. A 'Clip' is a portion of a track or promotional music video that you can play (and, if applicable, view) directly from and while you are logged on to the Service on a promotional basis at no cost to you. You may play as many Clips as you like.
You may not attempt (or support others' attempts) to capture, copy, or download a Clip. (d) PRODUCT AVAILABILITY: Technical problems or expiry of Digital's right to make certain Music Content available may at times delay or prevent delivery of purchased Music Content to you. Receipt of your order or request does not guarantee that Digital can supply the selected products to you. Privacy Boomkat are committed to protecting and respecting your privacy. We do not send unsolicited emails to customers, and do not pass on your private details to any third parties. This policy (together with our terms of use: www.boomkat.com/terms) and any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
By visiting boomkat.com you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Boomkat Limited of 2nd Floor Swan Building, 20 Swan Street, Manchester, M4 5JM INFORMATION WE MAY COLLECT FROM YOU We may collect and process the following data about you:. Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise.
This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, enter a competition, promotion or survey, or when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, or any other personal description.